Terms of Service

Terms of Service for SCL Taxis Thirsk

Last updated: December 19, 2024

1. Acceptance of Terms

By using the services of SCL Taxis Thirsk ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

SCL Taxis Thirsk provides taxi and private hire services in Thirsk and surrounding areas, including:

  • Local taxi services
  • Airport transfers
  • Long-distance journeys
  • Wheelchair-accessible transport
  • Special occasion transport
  • Group travel

3. Booking and Reservations

3.1 Booking Methods

Bookings can be made through:

  • Phone: 07971410412
  • Email: steve_lane610@yahoo.co.uk
  • Online booking form (when available)

3.2 Booking Confirmation

All bookings are subject to confirmation. We will confirm your booking via phone, email, or text message.

3.3 Cancellation Policy

We understand that plans can change. Please provide at least 2 hours' notice for cancellations. Late cancellations may incur a charge.

4. Pricing and Payment

4.1 Pricing Structure

Our pricing is based on:

  • Distance traveled
  • Journey time
  • Vehicle type required
  • Time of day
  • Special requirements

4.2 Payment Methods

We accept:

  • Cash
  • Card payments
  • Contactless payments

4.3 Price Changes

We reserve the right to adjust prices due to fuel costs, regulatory changes, or other factors. Any price changes will be communicated in advance.

5. Passenger Responsibilities

5.1 Passenger Conduct

Passengers must:

  • Be ready at the agreed pickup time
  • Provide accurate pickup and destination addresses
  • Behave respectfully toward the driver
  • Not cause damage to the vehicle
  • Not smoke in the vehicle
  • Not consume alcohol in the vehicle (unless permitted)

5.2 Luggage and Belongings

Passengers are responsible for:

  • Ensuring all belongings are removed from the vehicle
  • Notifying the driver of any special luggage requirements
  • Securing valuable items

5.3 Child Safety

Children under 12 must be accompanied by an adult. Child seats are available on request but must be requested in advance.

6. Driver and Vehicle Standards

6.1 Driver Qualifications

All our drivers:

  • Hold valid taxi licenses
  • Have completed background checks
  • Are fully insured
  • Have extensive local knowledge

6.2 Vehicle Standards

All vehicles:

  • Are regularly maintained and serviced
  • Meet safety standards
  • Are fully insured
  • Are clean and well-presented

7. Service Limitations

7.1 Service Area

We primarily serve Thirsk and surrounding areas. Long-distance journeys are available but may require advance booking.

7.2 Availability

Service availability may be affected by:

  • Weather conditions
  • Traffic conditions
  • Vehicle availability
  • Driver availability

7.3 Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including:

  • Severe weather
  • Road closures
  • Mechanical breakdowns
  • Government restrictions

8. Liability and Insurance

8.1 Our Liability

We are liable for:

  • Loss or damage caused by our negligence
  • Failure to provide agreed services
  • Personal injury caused by our negligence

8.2 Passenger Liability

Passengers are liable for:

  • Damage caused to the vehicle
  • Cleaning costs for excessive mess
  • Additional charges for delays

8.3 Insurance

All our vehicles are fully insured for passenger and third-party liability.

9. Complaints and Disputes

9.1 Complaint Procedure

If you have a complaint:

  1. Contact us directly by phone or email
  2. Provide details of the issue
  3. Allow us time to investigate
  4. We will respond within 48 hours

9.2 Dispute Resolution

We aim to resolve all disputes amicably. If resolution cannot be reached, disputes will be handled according to UK law.

10. Privacy and Data Protection

We are committed to protecting your privacy. Please see our Privacy Policy for details on how we handle your personal information.

11. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

13. Contact Information

For questions about these Terms of Service, please contact us:

14. Related Policies

These Terms of Service work alongside our other policies: