SCL Taxis Thirsk

1. Introduction

SCL Taxis Thirsk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services or visit our website at www.thirsktaxi.co.uk.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Pickup and destination addresses
• Journey details and preferences
• Payment information (processed securely through third-party providers)
• Special requirements (wheelchair access, luggage needs)

2.2 Website Usage Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Referral source
• Device information

3. How We Use Your Information

We use your information for the following purposes:

• Providing taxi services and processing bookings
• Communicating with you about your journey
• Processing payments
• Improving our services
• Complying with legal obligations
• Marketing (with your consent)

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract: To provide taxi services you have requested
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with tax and regulatory requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors for secure payment processing
• Legal authorities when required by law
• Service providers who assist in our operations

6. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Limited access to personal data on a need-to-know basis
• Regular security assessments
• Secure storage of physical and digital records

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Typically, we retain booking information for 7 years for tax purposes.

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Restriction: Limit how we process your data

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for more details.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: 07971410412
• Email: steve_lane610@yahoo.co.uk
• Address: Gravel Hole Lane, Sowerby, North Yorkshire, United Kingdom

14. Complaints

If you have concerns about our data processing, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.